Last updated: 01/12/2025
Racz Wholesale (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (raczwholesale.co.uk), place orders, or communicate with us.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect the following information when you place an order, create an account, or contact us:
- Full name
- Business name (if applicable)
- Billing and delivery address
- Email address
- Phone number
- Payment details (processed securely by third-party providers; we do not store full card details)
- Order history
- Any information voluntarily submitted in customer service communications
1.2 Information Collected Automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and tracking data (see Section 8)
1.3 Information from Third Parties
We may receive information from:
- Payment processors (e.g., payment confirmation)
- Delivery partners (e.g., tracking updates, failed delivery logs)
- Fraud prevention services
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil orders
- To deliver products and provide delivery updates
- To process payments securely
- To respond to enquiries and provide customer support
- To maintain and improve our website
- To send essential service emails (order confirmations, dispatch notices, refunds, etc.)
- To comply with legal obligations, such as invoicing and accounting
- To prevent fraud and ensure website security
We do not sell or rent your data to third parties.
3. Legal Basis for Processing (GDPR)
We process your information under the following legal bases:
- Contractual necessity: Processing your orders and delivering goods.
- Legitimate interest: Improving our services, preventing fraud, ensuring site security.
- Legal obligation: Maintaining tax and accounting records.
- Consent: For optional cookies and marketing communications (if used).
4. How We Share Your Information
Your data may be shared with trusted third parties only when necessary to operate our business:
- Payment processors
- Delivery and courier services
- IT hosting and website providers
- Fraud and security service providers
- Professional advisers (accountants, legal teams)
All third-party partners are required to comply with data protection laws and process data only as instructed.
5. Data Storage and Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Encrypted communications (SSL/HTTPS)
- Restricted internal access
- Regular security monitoring
No method of transmission or storage is 100% secure, but we follow industry best practices to protect your data.
6. Data Retention
We retain your personal data only for as long as necessary:
- Order records: 6 years (for tax and legal purposes)
- Customer account data: Until you request deletion
- Email enquiries: Up to 24 months
- Analytics and cookies: As specified in Section 8
You may request deletion sooner where legally permitted.
7. Your Rights (GDPR)
You have the following rights regarding your personal data:
- Right to access – request a copy of your data
- Right to rectification – correct inaccurate information
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent (for cookies/marketing)
To exercise your rights, contact us at info@raczwholesale.co.uk.
We may need to verify your identity before responding.
8. Cookies and Tracking Technologies
Our website uses cookies to:
- Enable essential site functionality
- Improve user experience
- Analyse site traffic and performance
You can manage or disable cookies through your browser settings.
If we use non-essential cookies (e.g., analytics), we will request your consent via a cookie banner.
9. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies before providing personal data.
10. Children’s Privacy
We do not knowingly collect data from individuals under 18 years of age.
If you believe a minor has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated “Last updated” date.
Continued use of our website constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
📧 info@raczwholesale.co.uk
📍 Racz Wholesale, Unit F3 Scrips Farm, Cut Hedge Lane, Coggeshall, Colchester, England, CO6 1RL