1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the sale of goods by Racz Wholesale (“we”, “us”, “our”) to you (“Customer”, “you”).
1.2 By placing an order via our website (raczwholesale.co.uk), you confirm that you accept these Terms and agree to be bound by them.
1.3 If you do not agree with any part of these Terms, please do not place an order.
2. Eligibility and Account
2.1 You must be at least 18 years old to place an order.
2.2 If required, you may need to register and provide accurate, current, and complete information about your business or identity.
2.3 We reserve the right to refuse or cancel orders or trade accounts at our discretion.
3. Orders, Offer and Acceptance
3.1 When you submit an order, you make an offer to purchase the goods.
3.2 We reserve the right to accept or reject any order for any reason, including but not limited to: availability, errors in pricing or product description, or suspicion of fraudulent activity.
3.3 A contract is formed only when we confirm acceptance (for example via an Order Confirmation email) and full payment is received.
4. Products, Pricing and Payment
4.1 We make reasonable efforts to ensure product descriptions, images, sizes, colors, weights, and other specifications are accurate. However, some variation may occur (for example due to lighting in photos, manufacturing tolerances, or supplier changes).
4.2 Prices shown on the website include or exclude VAT and other applicable taxes or fees as specified. It is your responsibility to check these at checkout.
4.3 Payment must be made in full before your order can be accepted. We accept payment by the methods specified at checkout.
5. Delivery and Risk
5.1 We will dispatch goods using the delivery method selected at checkout and attempt to meet any estimated delivery timeframe. Delivery times may vary depending on location, courier capacity, customs (if applicable), and other factors.
5.2 Risk in the goods passes to you at the time the goods are delivered to the delivery address you specified, or (if you arrange collection) at the point of collection.
5.3 Title (ownership) remains with us until we have received full payment for the goods and any applicable duties/fees.
6. Returns and Refunds
6.1 Our returns and refund policy is set out separately. Please refer to our “Refund and Returns Policy” page for full details. By placing an order you agree to that policy.
6.2 Non-returnable or non-refundable items (e.g. custom-made, personalized, altered, opened or used goods) are excluded, unless faulty or damaged on arrival, as specified in the Returns Policy.
7. Warranty, Defects and Liability
7.1 We warrant that, at the time of delivery, the goods will (unless otherwise stated) conform to their description and be free from material defects.
7.2 If you discover a defect or damage upon delivery, you must notify us within 48 hours, providing clear photographic evidence.
7.3 Subject to the above, our liability is limited to either replacing the goods or refunding the purchase price. We are not liable for any indirect, incidental, or consequential losses, including lost profits, loss of business, or loss of data except where required by law.
8. Use of the Website
8.1 The content of our website – text, images, product listings, designs, layout – is protected by copyright, trademark, and other intellectual property rights. You may use the website solely for placing orders for yourself or your business.
8.2 You may not reuse, reproduce, republish, or commercialize any content from the site without our prior written consent.
8.3 You may not misuse the website: this includes but is not limited to uploading malicious code, spamming, scraping data, infringing intellectual property rights, or any illegal or harmful activity.
9. Changes to Terms
9.1 We reserve the right to modify these Terms at any time. Updated Terms will be posted on the website. Any changes will apply to orders placed after the date the new Terms are published.
9.2 It is your responsibility to review the Terms periodically. Continued use of the website after amendments implies acceptance of the new Terms.
10. Governing Law and Jurisdiction
10.1 These Terms and any contract between you and us shall be governed by and construed in accordance with the laws of the United Kingdom (or relevant jurisdiction of your business).
10.2 Any dispute arising in connection with these Terms or any contract shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
11. Contact Information
For any queries, support, or complaints, you can contact us at:
📧 info@raczwholesale.co.uk
📍 Racz Wholesale, Unit F3 Scrips Farm, Cut Hedge Lane, Coggeshall, Colchester, England, CO6 1RL